The puppy playground

Policies

To ensure a positive and safe experience for both dogs and their owners, we have outlined our policies and procedures below:

Reservations and Booking

All daycare and boarding services require advance reservations. Reservations can be made through our online portal, over the phone, or in person. A non-refundable deposit may be required to secure bookings during peak seasons.

Health Requirements

All dogs must be up-to-date on vaccinations, including rabies, distemper, and bordetella. Dogs with signs of illness, including contagious conditions, will not be accepted.

Behavioral Assessments

New clients must schedule a behavioral assessment to ensure compatibility with our daycare environment.
Dogs exhibiting aggressive behavior may be asked to leave or participate in additional training.

Feeding and Medication

Owners are required to provide detailed instructions regarding feeding, dietary restrictions, and medication administration.
Medications should be clearly labeled with dosage information.

Emergency Contact

Owners must provide accurate and up-to-date emergency contact information.
In the event of an emergency, we will make every effort to contact the owner or designated emergency contact.

Pick-Up and Drop-Off Times

Dogs should be dropped off and picked up during specified business hours.
Late pick-ups may incur additional charges.

Cancellation Policy

A 24-hour notice is required for cancellations to avoid cancellation fees.
No-shows may be subject to a fee equivalent to one day of boarding or daycare.

Personal Belongings

Owners are encouraged to bring familiar items for their dogs, such as bedding or toys. The Puppy Playground is not responsible for lost or damaged personal belongings.

The puppy playground

By utilizing our services, you acknowledge and agree to comply with the above policies. We appreciate your cooperation in maintaining a safe and enjoyable environment for all dogs in our care.

Thank you for choosing The Puppy Playground. If you have any questions or concerns, please feel free to contact us.